Pack the iron in a sturdy box for shipping to a Rowenta service center.
Rowenta manufactures a line of high-quality flat irons that provide many years of service. Should something go wrong, however, the company has a simple procedure for repairing the iron, and it is important to follow Rowenta's procedure. Taking the iron for repairs anywhere except an authorized Rowenta service center voids the warranty. Does this Spark an idea?
Instructions
1. Determine whether your iron is under warranty. Rowenta products are warranted against manufacturing and materials defects for one year from the purchase date. Rowenta will repair or replace a defective product at no charge.
2. Locate the service center nearest you. Rowenta has several service centers across the country:
Arkansas
Vanness, Inc.
11121 Rodney Parham Rd., Suite 32B
Little Rock, AR 72212
501-666-0668
California
CES Concord (Northern CA)
1170-G Burnett Ave.
Concord, CA 94520
925-827-1011
CES Covina (Southern CA)
612 S. Shoppers Lane
Covina, CA 91723
949-586-9479
Colorado
Nelson Appliance
1220 E. Filmore St.
Colorado Springs, CO 80907
719-635-1928
Florida
Southern Electric
510 N. Paramore Ave.
Orlando, FL 32801.
407-841-8824
Maryland
Waters Appliance
216 E. Diamond Ave.
Gaithersburg, MD 20877
301-258-7500
New York
Turnpike Appliance
3495A Lawson Blvd.
Oceanside, NY 11572
516-486-5700
Washington
Action Small Appliance
1500 145th Place SE
Bellevue, WA 98007
425-643-9806
3. Pack the iron for shipping using the original packaging materials, if you still have them, as the inner box. Use an outer box at least three inches larger than the inner box on all sides. Use packing peanuts or crumpled newspaper to fill the space between the inner and outer boxes. Include a note stating what the problem is. Include your name, address, phone number and email.
4. Ship the product to the service center. If the problem is a defect and the iron is still under warranty, Rowenta will repair and return the item. If the product is no longer under warranty, Rowenta will contact you with an estimate for the repair.
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