Many Craftsman tools come with a replacement warranty. Although there are exclusions, most hand tools are covered. According to Craftsman, the Craftsman Tool Warranty means, "They are guaranteed forever, unconditionally, no questions asked." Luckily for buyers, Craftsman actually stands by their warranty. Does this Spark an idea?
Instructions
1. Be aware that not all Craftsman tools come with their famous warranty. Notable exclusions are bench tools, battery operated and electric tools, as well as precision measuring tools. Call your local Sears store to determine Craftsman tool warranty coverage for your particular case.
2. You can have Craftsman tools, covered under the warranty, replaced by returning them to any Sears store or outlet. It's not necessary to have proof of purchase, or to return them to the same location they were originally purchased. You can buy a covered Craftsman tool in California, accidentally damage it, and return it for replacement in Maine without issue. See our Resources section to find a Sears store near you.
3. Replace your Craftsman tool by bringing or mailing the covered tool to Sears and making a request for replacement. You will need to provide some minor information, such as name, address and phone. Depending on the type of damage, size of store and inventory level, they can either exchange it on the spot, or forward it to another location to fulfill the warranty. If you want forwarding, you must wait for your replacement tool.
4. Make a note of the date you dropped off the tool on your calendar. You can get replacements within days, but if you hear nothing for two weeks, call the store to inquire about the status. When the new tool is available, return to the store to pick it up, or request that the store mail the tool to your home. Depending on the individual store policy, you may incur a small shipping charge for this service.
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