Computer problems aren't confined to your normal business hours. If your computer service customers want help when you aren't available to give it, you may lose them to a company that is available. Even the playing field by adding a business forum to your company website. Customers can get help from each other even when you aren't available and you can use the discussions to determine ways to improve your service.
Instructions
1. Get a Web hosting account for your company. Choose a domain name, preferably with a ".com" suffix, that matches the name of your company name. For example, "blitzcomputerservice.com" for Blitz Computer Service, LLC.
2. Download forum software from a provider such as Simple Machines, Vanilla Forums or miniBB. Upload the software to your website and install it. There may be a "Read Me" file to tell you do this or you should look for a file called "install.php."
3. Make forum boards that your customers would likely want to visit. For example, customers may use a "Technical Support" forum to get help from your company or other customers. Include a "General Discussion" board if you want to facilitate discussions among your customer that are not related to your service.
4. Use your forum administration controls to appoint at least one moderator for the forum, such as yourself or an employee. The moderator has forum permissions above those of the other members of the forum and will remove inappropriate posts.
5. Give the forum Web address to your customers to publicize it. Include it on receipts and on business cards.
Tags: your company, aren available, Computer Service, help from, moderator forum, when aren
