Samsung is one of the top manufacturers of flat-screen televisions. Their TVs can be found in millions of homes across the world. Because of their high-quality picture, features and affordable prices, they continue to lead the market in flat-panel technology. However, as with any TV, things can easily go wrong. Usually, it requires just a few simple steps to troubleshoot and solve any problems.
Power Issues
The first step is to rule out any obvious power issues. If your TV doesn't turn on, make sure it's plugged into a working outlet. If it's plugged into a power strip, make sure the other devices plugged in are working too. If you turn on your Samsung TV with a remote, use the power button on the TV or replace the remote's batteries. If your TV still doesn't turn on, you may have an issue with your home electrical system or your TV may be damaged. These problems are more advanced and require the advice of a professional. Call Samsung customer support if you think your TV's power system is damaged.
Sound and Video Issues
If you can't hear sound from your Samsung TV, make sure the "mute" feature is off. If you have a home theater system for your sound, ensure that the receiver is not muted and it is set to the proper audio input. Also, make sure any audio cables are inserted into the proper inputs and are pushed in all the way.
If there is something wrong with your picture, such as fuzziness, pixelization or low image quality, it may be a problem with your setup or cable signal. Make sure all cables are plugged in properly and firmly to their respective inputs and outputs.
If you experience sound and video degradation when watching cable TV, it could be a sign of a weak cable signal. Remove any unnecessary coaxial cable splitters from your setup, as these reduce the signal dramatically, especially if you have multiple splitters on one line. For best results, call your cable company and have them measure your signal and recommend changes to your setup.
Prevention
Whether it be a digital cable box, DVD player or home theater system, always consult the device's manual when installing it to your Samsung TV. This will ensure you have the cables installed correctly and prevent future problems.
Use high-quality, 75 ohm cables whenever possible. This will reduce interference from other electrical devices. Use the highest-quality cables, such as component video and HDMI whenever possible to ensure the best picture and sound quality from your Samsung TV.
For the best possible picture, purchase a DVD calibrator. This will guide you through the adjustments in the advanced video menus of your Samsung flat-screen TV. It will give you the most realistic image possible and prevent future image problems.
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